Refund policy

Thank you for shopping with us at JLSPLANDAR. Prior to making your purchase, we ask that you please read and understand this "No Returns and Refunds Policy" in full and let us know if you have any questions.

You can always contact us for any questions at jlsplandar078@gmail.com.

 

No Returns and Refunds 

All sales are final. Due to the nature of our products, we do not accept returns or exchanges.

 

Cancellations 

Please note that once an order is processed and shipped it cannot be cancelled.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take a picture of the item and contact us within 14 days of your item being delivered to be further inspected. Once approved we will contact you to resolve the issue. 

Be advised that JLSPLANDAR is not responsible for package damages done by independent contractors such as the delivery drivers. (UPS, FEDEX etc.)

You can initiate an exchange or replacement email at jlsplandar078@gmail.com. Please include a description of the damage and the photo of the item. We will notify if your exchange or replacement request is approved. If your request is approved, we will ship you a replacement item. The item will be shipped within 14 days.

Please note that replacement requests for damaged or defective orders will not be honored or approved after the 14-day replacement or exchange time frame.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.